IPTV 4K Subscription Refund Policy

Your Satisfaction is Our Priority

At IPTV 4K Subscription, we prioritize your satisfaction and strive to provide a top-tier streaming experience. We understand that circumstances can change, sometimes leading you to request a refund. Therefore, this policy outlines the conditions under which we grant refunds and the procedures involved.

Eligibility for Refunds

• Technical Issues: If you experience persistent technical difficulties that we cannot resolve promptly, you may qualify for a partial or full refund. The specific refund amount depends on the severity and duration of the issue.
• Non-Delivery of Service: Similarly, if you haven’t gained access to our IPTV service within 24 hours of purchase and we cannot fix the issue quickly, you may be entitled to a full refund.
• Accidental Purchase: Lastly, if you believe you made an accidental purchase, please contact our customer support team right away. We may consider a refund on a case-by-case basis.

Circumstances Not Eligible for Refunds

• Change of Mind: Unfortunately, we do not offer refunds if you simply change your mind about the service after purchase.
• Content-Related Issues: Additionally, we do not control the content offered by third-party channels. Therefore, we cannot issue refunds for content changes, channel removals, or other content-related issues beyond our control.
• Account Sharing or Misuse: Furthermore, if we discover that your account is shared or used in violation of our Terms of Service, you will not be eligible for a refund.
• Chargebacks: Finally, if you initiate a chargeback through your payment provider before contacting us to resolve the issue, you will lose any eligibility for a refund.

Refund Process

1. Contact Customer Support: To begin with, if you believe you qualify for a refund, please contact our customer support team within 7 days of your purchase. You can reach us via email at [support email address] or through our live chat feature.
2. Provide Details: Next, please have your order number, the reason for your refund request, and any relevant supporting information ready.
3. Review and Decision: Subsequently, our team will review your request and determine your eligibility for a refund based on this policy and the specific circumstances.
4. Refund Processing: Finally, if we approve your refund, we will process it within 5-7 business days. We will credit the refund back to your original payment method.

Important Notes

• Pro-rated Refunds: In some situations, we may offer a pro-rated refund based on the remaining time on your subscription.
• Communication is Key: We value open communication and will do our best to address any issues you encounter. Please contact us first before initiating a chargeback or dispute.
• Policy Changes: We may modify this Refund Policy at any time. Any changes will take effect immediately upon posting on our website.

By using our IPTV service, you acknowledge that you have read, understood, and agree to this Refund Policy.

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