Refund Policy iptv 4k

PTV 4K Subscription Refund Policy: Your Satisfaction is Our Priority

At IPTV 4K Subscription, we are committed to delivering an exceptional streaming experience. We understand that sometimes circumstances change, and you may need to request a refund. This policy outlines the conditions for refunds and the process involved to ensure your satisfaction.

Refund Eligibility for IPTV 4K Subscription

We offer refunds under the following circumstances:

1. Technical Issues: If you encounter persistent technical problems that we cannot resolve quickly, you may be eligible for a partial or full refund. The amount depends on the issue’s severity and duration.

2. Non-Delivery of Service: If you have not gained access to our IPTV service within 24 hours of purchase, and we cannot fix the issue in a timely manner, you may qualify for a full refund.

3. Accidental Purchase: If you accidentally purchased a subscription, please contact our customer support team immediately. Refunds for accidental purchases are reviewed on a case-by-case basis.

Refund Ineligibility

We do not offer refunds under the following circumstances:

1. Change of Mind: We cannot issue a refund if you change your mind about the service after completing the purchase.

2. Content-Related Issues: Since we do not control the content provided by third-party channels, we are not responsible for content changes, channel removals, or other content-related issues outside of our control.

3. Account Sharing or Misuse: If your account is found to be shared or used in violation of our Terms of Service, you will forfeit any refund eligibility.

4. Chargebacks: Initiating a chargeback through your payment provider without contacting us first will result in the forfeiture of your refund rights.

How to Request a Refund

Follow these steps to initiate a refund request:

1. Contact Customer Support: To request a refund, please reach out to our customer support team within 7 days of purchase. You can contact us via email at [support email address] or through our live chat support.

2. Provide Details: Be prepared to provide your order number, the reason for your refund request, and any supporting information.

3. Review and Decision: Our team will assess your request and determine refund eligibility based on the details provided and our refund policy.

4. Refund Processing: If your refund request is approved, we will process the refund within 5-7 business days, and the amount will be credited to your original payment method.

Additional Information

• Pro-Rated Refunds: In some cases, we may offer a pro-rated refund based on the remaining time left on your subscription.

• Communication is Key: We encourage open communication and will work with you to resolve any issues. Please contact us before initiating a chargeback or dispute.

• Policy Changes: This Refund Policy may be updated at any time. Any changes will take effect immediately upon posting on our website.

By using our IPTV 4K subscription service, you acknowledge that you have read, understood, and agree to this Refund Policy.